How Do I Protect My
Site and Data?
As a responsible webmaster, every client should be
accountable for regularly backing up their account
regardless of who you use as a host. This is one of the
practices everyone online should strive to
follow. The same is also true before AND after you
make any significant changes to your website. The
one time you forget to backup and lose something
valuable is typically all it takes to convince you that the extra
time is worth its weight in gold!
That being said, Charlottezweb does offer you some
insurance as a value-add. These are meant to be a
"safety net" in case something goes
wrong but should NOT be used in place of doing your
All server accounts are backed up daily to a
secondary hard drive. These backups are stored in daily
and weekly formats. In addition to this, a set of
backups is transmitted to a backup server
(independent of your actual account server) in the
event of a catastrophic event to the
server you're using.
Again, these backups are here as insurance but are
NOT a substitute to you doing your own backups.
There are automated ways within cPanel and using
cron (automated) jobs to have this done for you with
minimal to no effort required on your part after
The other part of "protecting your site and data" is
based upon your password security. You are responsible for
your passwords and how difficult you make them. To
get the most protection, you should always use
complex passwords composed of a combination of the
uppercase and lowercase letters
Bad password example: password2
Better password example: ThisisMyPass2
Best password example: T7Xh$kI!mQ
Your cPanel account offers full access to the rest of your
site. If you share your cPanel login details with
another individual, realize that they will have full
access to your account.
HOW DO I...
Where can I find
out how to setup automated backup processes?
There are instructions on our
forum as well as some
How often should I
change my passwords?
It's hard to say what a good
guideline on this is but we'd recommend changing
your passwords monthly for cPanel. It's
also a great idea to use different passwords for
everything. In other words, don't use the
same password for a forum login, your database
settings, cPanel, etc. If one of them is
compromised, everything is in danger.