Apr 1st SSL Explained -- cPanel now offers free certificates, some companies require it

Charlottezweb is now offering free (cPanel-provided) Comodo SSL certificates for all accounts.  This is in place and active as of last week.  Customers with purchased SSL certificates were purposely skipped so as not to impact their certs. Please note - the free certs are suitable for personal/hobby sites but I still highly recommend purchased ... Read More »

Mar 6th March 6, 2017: Important security update released for Wordpress - Action Required

If you use WordPress, please be aware that an important security update was released on March 6. 

I would highly urge you to read the following post on our forums for additional details:

https://www.charlottezweb.com/forums/index.php?topic=2114.0

Feb 24th Cloudflare bug - Password changes recommended

Please visit this thread on our forums for information about a Cloudflare bug that has been leaking potentially confidential information for as long as 5 months. Many advisors are recommending changing passwords as a precaution.

https://www.charlottezweb.com/forums/index.php?topic=2111.0

Feb 13th If you use WordPress, please read the following

If you use WordPress, please be aware that an important security update was released on January 26.  There are massive hacking campaigns in progress right now that take advantage of a vulnerability in versions prior to that release.  I would highly urge you to read the following post on our forums for additional ... Read More »

Jan 15th MXToolbox monitoring added

We recently setup monitoring through MXToolbox to alert me (via email and text) if any of our servers get blacklisted anywhere.  They will check our servers every 4 hours against over 100+ blacklists and will let me know if any are found.This doesn't stop the threat of us getting blacklisted but it means I'll potentially know about issues ... Read More »

Jan 15th Client Area (Billing/Support) System Upgraded

We've upgraded the system that runs our Client Area.  This is the area where you can place orders, request support, manage your hosting, domains, etc.

If you have any questions or spot any issues, please let us know.

Cheers,

Jason

Jul 4th 400+ Video Tutorials Added

Check this post on our forum related to a new approach to our video tutorial system:
 
http://www.charlottezweb.com/forums/index.php?topic=2086.0

Apr 1st Remote Control Added

We've added ScreenConnect to our lineup of tools that are available for support when needed.  Click below for additional details:

http://www.charlottezweb.com/forums/index.php?topic=2076.0

Dec 30th IP Unblock Utility Added

Please visit this post on our forum to read about a fantastic new self-service feature we've added today.

http://www.charlottezweb.com/forums/index.php?topic=2067.0

Nov 30th Livehelp Chat has been added

We've installed a livechat feature that will show up across the site when support is logged in.

Please visit this post on our forum to learn more:

http://www.charlottezweb.com/forums/index.php?topic=2064.0