SSL Explained -- cPanel now offers free certificates, some companies require it

Charlottezweb is now offering free (cPanel-provided) Comodo SSL certificates for all accounts.  This is in place and active as of last week.  Customers with purchased SSL certificates were purposely skipped so as not to impact their certs. Please note - the free certs are suitable for personal/hobby sites but I still highly recommend purchased ... Read More »

1st Apr 2017
March 6, 2017: Important security update released for Wordpress - Action Required

If you use WordPress, please be aware that an important security update was released on March 6. 

I would highly urge you to read the following post on our forums for additional details:

https://www.charlottezweb.com/forums/index.php?topic=2114.0

6th Mar 2017
Cloudflare bug - Password changes recommended

Please visit this thread on our forums for information about a Cloudflare bug that has been leaking potentially confidential information for as long as 5 months. Many advisors are recommending changing passwords as a precaution.

https://www.charlottezweb.com/forums/index.php?topic=2111.0

24th Feb 2017
If you use WordPress, please read the following

If you use WordPress, please be aware that an important security update was released on January 26.  There are massive hacking campaigns in progress right now that take advantage of a vulnerability in versions prior to that release.  I would highly urge you to read the following post on our forums for additional ... Read More »

13th Feb 2017
MXToolbox monitoring added

We recently setup monitoring through MXToolbox to alert me (via email and text) if any of our servers get blacklisted anywhere.  They will check our servers every 4 hours against over 100+ blacklists and will let me know if any are found.This doesn't stop the threat of us getting blacklisted but it means I'll potentially know about issues ... Read More »

15th Jan 2017
Client Area (Billing/Support) System Upgraded

We've upgraded the system that runs our Client Area.  This is the area where you can place orders, request support, manage your hosting, domains, etc.

If you have any questions or spot any issues, please let us know.

Cheers,

Jason

15th Jan 2017
400+ Video Tutorials Added

Check this post on our forum related to a new approach to our video tutorial system:
 
http://www.charlottezweb.com/forums/index.php?topic=2086.0

4th Jul 2016
Remote Control Added

We've added ScreenConnect to our lineup of tools that are available for support when needed.  Click below for additional details:

http://www.charlottezweb.com/forums/index.php?topic=2076.0

1st Apr 2016
IP Unblock Utility Added

Please visit this post on our forum to read about a fantastic new self-service feature we've added today.

http://www.charlottezweb.com/forums/index.php?topic=2067.0

30th Dec 2015
Livehelp Chat has been added

We've installed a livechat feature that will show up across the site when support is logged in.

Please visit this post on our forum to learn more:

http://www.charlottezweb.com/forums/index.php?topic=2064.0

30th Nov 2015