AutoSSL failure notices (Investigating)
  • Priority - Low
  • Affecting Server - Thunderbolt
  • Some customers on server Thunderbolt have received failure notices the last two nights as it relates to their cPanel-provisioned SSL certificates.

    We're currently investigating this.

    This issue is not impacting certificates that are already active.  What we're seeing is failures to validate the free cPanel certificates that are set to expire in late December.

    There's no immediate impact in other words, however we're working to resolve this asap.

    Further updates will be posted here.

    Update: 3:15pm Eastern, 11/16/2017:  We're finalizing next steps and should have more to share shortly.
    Update: 9:30pm Eastern, 11/17/2017:  We're currently upgrading some software on the server.  There may be short disruptions of service. 

    Thank you,

  • Date - 11/15/2017 00:46
  • Last Updated - 11/18/2017 02:36

Server Status

Below is a real-time overview of our servers where you can check if there's any known issues.

Server Name Online Server Load Uptime

Charlottezweb utilizes third-party monitoring by Pingdom which is publicly available on our Pingdom site.

Pingdom tests connectivity to all of our servers from global monitoring stations every 1 minute meaning there's no doubt about your site's uptime.

*Server Load: Server load is a measure of the amount of computational work that a computer system performs. A general rule of thumb is that a server can safely support a load of 1 per core (processor). For example, if you have a quad-core (4 processor) server, a target load should be 4 at most. Our servers have at minimum 2 if not 8+ cores and should typically report loads under 2. It is possible that load spikes may occur throughout the day as resource-intensive processes run. Wikipedia Reference