503 service unavailable errors (In Progress)
  • Priority - High
  • Affecting Server - Lightning
  • On server Lightning, some customers are experiencing error pages sporadically that look like:

    --------------------------

    Service Unavailable

    The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

    Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request.

    --------------------------

    This is not a server capacity issue as it states but appears to be related to some security rules that are causing php-fpm to fault.  These rules appear to have been pushed to servers on Monday/Tuesday of this week.

    I will explain further once we have more specifics but the good news is that we appear to have narrowed down the cause as of 5pm CT Nov 28.

    For now, refreshing is resolving but I can certainly appreciate that this is quite a nuisance and is service-impacting.

    We're working to resolve this completely as soon as possible.

  • Date - 11/24/2020 12:00
  • Last Updated - 11/28/2020 18:09

Server Status

Below is the live state of our servers. If you're experiening an issue not reflected in an announcement above or status below, please contact support.

Server Name Web Service Server Load Uptime
Downpour
Lightning
Seabreeze
Tornado
Vortex
Charlottezweb utilizes third-party monitoring by Pingdom which is publicly available on our Pingdom site.

Pingdom tests connectivity to all of our servers from global monitoring stations every 1 minute meaning there's no doubt about your site's uptime.

*Server Load: Server load is a measure of the amount of computational work that a computer system performs. A general rule of thumb is that a server can safely support a load of 1 per core. Our servers have a minimum of 6 cores. Our newer servers have 16 cores. It is possible that load spikes may occur throughout the day as resource-intensive processes run. Wikipedia Reference