Setting up email on a Blackberry

[Richard]

My wife has a Blackberry 9900.  This is the first Blackberry we have ever owned.

She would like to set up an email account on it.  However, when we tried, we got this email: (I have changed her name to "name" and the domain of the website to "domain"

Your attempt to configure the BlackBerry Internet Service to deliver mail to your BlackBerry device from this email account was unsuccessful.
This email provides instructions to help with the email account set up.

You submitted the following information:
*Account Type:*    POP3/IMAP
*Email Address:*    name@domain.co.uk
*User Name: *    name
*Password:*    ****** (For security the password is not displayed.)
*Mail Server:*    mail.domain.co.uk


Please confirm the information. Refer to the instructions below for help in determining the correct information. After confirming the information, log in to the BlackBerry Internet Service site and try again.


*POP & IMAP Accounts*
Internet Service Provider email accounts are commonly either POP or IMAP accounts. You need the following information:
Note: You can find out this information from either your desktop email application or your Internet Service Provider:

  * *Email Address*:Your email address
    for example, user@ISPname.com
  * *Server*: The name of the Mail Server
    for example, mail.ISPname.com
  * *User Name*: The portion of the email address before the "@" symbol
    for example, patrickmoser in the address patrickmoser@ISPname.com
  * *Password*: The password for your account

    If you are still having difficulties adding your email account,
    visit the online help on the BlackBerry Internet Service site.

    Thank you.

We tried again but failed.  Any suggestions please?

Thanks.

[Jason]

For your username, have you tried the full email address and not just the first part like they suggest?

[Richard]

Thanks for the reply.  We did try that.

We used the info given in cPanel:

Mail Server Username: name+domain.co.uk
Incoming Mail Server: mail.domain.co.uk
Incoming Mail Server: (SSL) monsoon.charlottezweb.com
Outgoing Mail Server: mail.domain.co.uk (server requires authentication) port 26
Outgoing Mail Server: (SSL) monsoon.charlottezweb.com (server requires authentication) port 465
Supported Incoming Mail Protocols: POP3, POP3S (SSL/TLS), IMAP, IMAPS (SSL/TLS)
Supported Outgoing Mail Protocols: SMTP, SMTPS (SSL/TLS)

It just worked on my HTC.  Why does BB have to be so difficult...? 

[Jason]

Does the bberry ask you if you want to use SSL or not?  What about pop vs. imap?  Does it offer port settings?

I've used my bberry to check email for years but to avoid conflicting with my desktop/laptop, I've always checked it using gmail.

[MrChristopher]

Hi - my settings on my 9810 are like this:

Username = name@domain.co.uk (notice not the plus - I use the @)

monsoon.charlottezweb.com

IMAP

Port 993

Use SSL

And of course make sure your password is typed in correctly (upper and lower case with special characters sometimes are tricky)

Good Luck... 

[Richard]

...I think it has worked.

Thanks!