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Title: Cpanel not accessible
Post by: dania on May 15, 2008, 01:51:00 PM

Hi Jason,

I can't access any of the two cpanels but yet all sites are working...I tried four times to log in without success.

Thanks

Title: Re: Cpanel not accessible
Post by: Jason on May 15, 2008, 02:04:06 PM

Please let me know what server you're referring to or open a Support Ticket with the sites so I can check.

Does it normally work from where you are? Otherwise, you may be behind a firewall that blocks the port cPanel uses.

Title: Re: Cpanel not accessible
Post by: dania on May 15, 2008, 03:07:10 PM

Hi Jason,

I know almost for sure one is blizzard. I am going to try one more time if its still the same I will then open a ticket. I am the same as I always am so it should have worked fine, nothing has changed.

I was in last night not a problem to look at stats. I have been in even with Zone Alarm and the new AVG free so it can't be that either. Going to try again then one or the other will happen.

Thanks Jason!

:)

Title: Re: Cpanel not accessible
Post by: Jason on May 15, 2008, 07:26:08 PM

I'll take a look at your ticket, thanks.

Blizzard is launching cpanel fine for me. I just tested it to confirm.

Cheers

Title: Re: Cpanel not accessible
Post by: Finner on May 16, 2008, 01:33:20 AM

Blizzard was 'down' for me..

It lasted 5 mins

today @ 10:28 est

Title: Re: Cpanel not accessible
Post by: dania on May 16, 2008, 03:27:30 AM

Hi Jason and Finner,

From whatever time late around 6-8pm GMT there was a problem because its fine this morning. Whatever it was affected both of my cpanels accounts. I was still trying up to 10pm without success.

Like I said, nothing was different on the machine from evening before but somewhere down the line there was an almighty blip somewhere yesterday tea-time.

I just also tried my other cpanel and its as fast as lightening..strange..

Title: Re: Cpanel not accessible
Post by: dania on May 16, 2008, 03:30:21 AM

Both are Blizzard Jason

:)

Title: Re: Cpanel not accessible
Post by: Jason on May 16, 2008, 08:58:36 AM

There's a post about a reboot we did last night for Blizzard. It occurred at approx 9:30pm:

http://www.charlottezweb.com/forums/index.php?topic=1057.0

It's possible the process hang was impacting cPanel. I didn't try to login to your cPanel to test but I was able to launch the popup sign-in window fine. So it's possible it was timing out after authentication and the reboot fixed it.

Title: Re: Cpanel not accessible
Post by: dania on May 17, 2008, 03:04:36 AM

Hi Jason,

Seems just fine now. I could launch the popup and get it to load halfway but then I knew it was'nt going to go the whole hog...strange it never went 404 which should logically happen after so long.

Anyway all was well yesterday. Thanks for the link addy.
:)

Charlottezweb

Charlottezweb Hosting => Support => Topic started by: dania on May 15, 2008, 01:51:00 PM