Greetings from Charlottezweb,
We're in the process of upgrading several of our older servers and migrating them to newer, more powerful configurations.
Supercell is one we're targeting presently (along with Tempest and Tsunami) to migrate to our newest server "Thunderbolt."
Thunderbolt is quite a powerhouse (http://www.charlottezweb.com/forums/index.php?topic=1951.0) and has been performing incredibly well since it was provisioned a little over a month ago.
What's needed from you?
If I don't hear from you in advance, the plan will be to migrate your site the weekend of May 23-25, 2014. I will handle the migration for you but I will need your help in the following areas:
1. If you have a specific timeframe requirement, please contact me immediately so we can work on scheduling it.
2. If you run a dynamic site (such as a forum or database-driven site where it's updated constantly, contact me so we can figure out a gameplan to minimize impact.
3. If your site is using custom code or scripts that haven't been updated in several years, it may not function properly on current versions of PHP and/or MySQL. Please contact me asap to discuss if this may be the case. There may be a temporary workaround but upgrading your site will likely be required.
4. If you manage your domain name, you will need to update your nameservers to the new ones after the move is complete to ensure your site doesn't go offline once Tempest is retired.
Please reach out to me if you're flexible with your move day and/or to coordinate any specifics you need. I'll of course do my best to accommodate everyone's needs but this move needs to happen quickly to coordinate with larger cPanel security updates we have in flight.
The current plan is to power down Supercell on Sunday, June 1 so I need your assistance asap.
As always, thank you for your business and I look forward to upgrading your site to a more powerful experience!
Cheers,
Jason
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Edit 5/20/2014: Revised time frames. Previously they reflected migrations two weeks ago.
There are approximately a dozen accounts still remaining on Supercell.
I plan on migrating these over this coming weekend (Friday through Sunday, May 23-25).
If you have special needs, please contact me as soon as possible to discuss potential options.
Thank you!
[I will be emailing all customers still on Supercell in the next 10 minutes directing them to this thread]
Regards,
Jason
All accounts have been migrated and emails sent to all customers.
Reminder to update your nameservers as quickly as possible to ensure ample time for that to complete globally before this weekend when Supercell is retired.
Thank you,
Jason
As a follow-up, this server will be retired tonight.
Regards,
Jason