Charlottezweb

Charlottezweb Hosting => Server Updates & Outages => Topic started by: Jason on October 25, 2007, 06:26:52 PM

Title: October 25 :: Blizzard error message
Post by: Jason on October 25, 2007, 06:26:52 PM
We're working on an error message that just popped up for this server.  Sites don't appear reachable.

Updates will be provided asap.
Title: Re: October 25 :: Blizzard error message
Post by: Jason on October 25, 2007, 06:31:53 PM
Bind has failed again.  This is the same issue that happened after our upgrade two nights ago reported here:

http://www.charlottezweb.com/forums/index.php?topic=845.0

I will keep this thread updated.
Title: Re: October 25 :: Blizzard error message
Post by: RobinSlig on October 25, 2007, 06:32:32 PM
Thank you Jason!
Title: Re: October 25 :: Blizzard error message
Post by: Jason on October 25, 2007, 06:46:44 PM
Bind wasn't running the proper version for the version of cpanel we're on.  It's being rebuilt right now.
Title: Re: October 25 :: Blizzard error message
Post by: Finner on October 25, 2007, 07:35:49 PM
My site was running fine till about 5 mins ago
Title: Re: October 25 :: Blizzard error message
Post by: Finner on October 25, 2007, 08:04:53 PM
Site seems to be working.... Its the SSL Cert that seems messed up....

Any Ideas Jason....
I have the forum url set to https://  it will not let me change it back to http://
Title: Re: October 25 :: Blizzard error message
Post by: Jason on October 25, 2007, 08:09:18 PM
Quote from: Finner on October 25, 2007, 08:04:53 PM
Site seems to be working.... Its the SSL Cert that seems messed up....

Any Ideas Jason....
I have the forum url set to https://  it will not let me change it back to http://

Please pm or email the site you're referring to.  I think you may be viewing cache because neither are loading for me.  With Bind down, sites on this server are unreachable.
Title: Re: October 25 :: Blizzard error message
Post by: Jason on October 25, 2007, 08:15:20 PM
Bind is back up.  I will have further details on everything here in a few minutes.  I'm waiting for an answer on a question related to this.

Regards,
Jason
Title: Re: October 25 :: Blizzard error message
Post by: Jason on October 25, 2007, 08:43:14 PM
When the outage occurred after the cpanel upgrade two days ago, the wrong version of Bind was used to rebuild the service.  When it attempted a restart tonight, it failed.  (Bind is the server's DNS service and makes a domain name reachable to your account)

The older version has been removed, the cpanel bind rebuild script was run, named conf was rebuilt and that fixed it.

We feel confident this should be resolved now and the proper version is in place.  We'll monitor it for a few days to see if this reoccurs.

My apologies and thank you for your patience.