Charlottezweb

Charlottezweb Hosting => Server Updates & Outages => Topic started by: Jason on February 03, 2008, 10:02:27 PM

Title: Feb 3, 2008 :: network slowness?
Post by: Jason on February 03, 2008, 10:02:27 PM
I've received reports from about 5 customers today reporting slowness reaching various servers.  We've taken inbound and outbound traces and seen normal readings for some and drops for others.

However, there's apparently a larger issue going on that's being reported by a lot of hosts (even outside of our datacenter).  I will keep this thread open and will add to it as I know more about the true cause(s).
Title: Re: Feb 3, 2008 :: network slowness?
Post by: Mark on February 04, 2008, 12:04:02 AM
Yes please keep us posted. I'm experiencing the slowness as well. Both on this server (charlottezweb.com) and on my websites on Hurricane.
Title: Re: Feb 3, 2008 :: network slowness?
Post by: Finner on February 04, 2008, 01:14:15 AM
Its been a issue for me after GC was dropped..

i will try to ride it out....

My lag seems to come inside the DC......

We shall see...........
Title: Re: Feb 3, 2008 :: network slowness?
Post by: Mishenka on February 04, 2008, 06:32:29 AM
Everything seems to be OK today.
Title: Re: Feb 3, 2008 :: network slowness?
Post by: Jason on February 04, 2008, 09:12:31 AM
From the dc: 

"we have isolated a layer 2 issue somewhere between level3 and us - there are crc errors on their side but not ours.  we are going to shut the session down until they finish the testing of the fiber."

Level3 is the new circuit that was turned up on 2/1.

I will keep this post updated.
Title: Re: Feb 3, 2008 :: network slowness?
Post by: Jason on February 04, 2008, 01:47:20 PM
They haven't formally announced what Level3 has done but I got a ticket reply stating they believe this to be resolved.

Is anyone still seeing any latency?
Title: Re: Feb 3, 2008 :: network slowness?
Post by: Jason on February 04, 2008, 01:50:43 PM
They haven't formally announced what Level3 has done but I got a ticket reply stating they believe this to be resolved.  (That may just be from the temporary shutoff of that connection)

Is anyone still seeing any latency?
Title: Re: Feb 3, 2008 :: network slowness?
Post by: Finner on February 04, 2008, 04:54:57 PM
All seems fine right now...  :)

Thanks for the info Jason
Title: Re: Feb 3, 2008 :: network slowness?
Post by: Jason on February 04, 2008, 05:03:33 PM
The level3 circuit was turned back on earlier today (about 3 hours ago) so assuming it's working properly now it appears they did fix whatever issues were on their side.
Title: Re: Feb 3, 2008 :: network slowness?
Post by: Mark on February 05, 2008, 06:42:01 PM
All websites where blazing fast again yesturday and today so all seems well.