September 30 - October 2, 2011 :: Monsoon primary harddrive replacement

Powerbob · October 04, 2011, 07:04:38 AM

I cannot login to cpanel on our Rotary account, it wont accept the password, nor can I change it to a new one. All email accounts not working and website is down!

Cheers
Bob

Jason · October 04, 2011, 08:13:35 AM

Hi Bob,

We're looking into this now. Your restored appears to have failed.

Regards,
Jason

Jason · October 04, 2011, 09:32:54 AM

Quote from: Powerbob on October 04, 2011, 07:04:38 AM
I cannot login to cpanel on our Rotary account, it wont accept the password, nor can I change it to a new one. All email accounts not working and website is down!

Can you confirm this is working properly now?

The original restore failed and I unfortunately didn't catch it when I was reviewing them individually.

Jason · October 07, 2011, 03:03:34 PM

Please reference this post regarding an upcoming downtime to Monsoon to remove the old failed harddrive from the server:

http://www.charlottezweb.com/forums/index.php?topic=1724.0

Thanks,
Jason