I have been with Charlottezweb now for many years. I am probably the worst sort of customer: I pay for just domains and (in the past) the smallest hosting package for a homemade website. I have very limited IT knowledge and have had to raise many support tickets to achieve even the most basic thing. Most recently, I have had issues transferring a domain in and getting to point to somewhere else. There is no money in this for the company, however Jason helped me, over many emails, to get the domain to work. This is just one domain, so really worthless for the company to spend time on it. I transferred the domain in from one of the big hosting companies (I originally used them for a domain because I was taken in by a free offer). When I asked them to help me, they just referred me to on-line tutorials, which themselves were very complicated, and I remained stuck. Although I don’t have hosted website at the moment, I have in the past and I had to ask a lot of very basic questions, to which Jason and the company always responded quickly, politely and in clear English. In a world where your heart sinks if you have to contact a company’s customer service as you have no faith they will actually help you, it is refreshing to find a company – Charlottezweb – who always put the customer first and before profits.

I’ve worked with Charlottezweb for more than a dozen years. The company has been the web service provider for my own company for almost 10 years. Cannot say enough positive things about their reliability and customer service. Problems occur rarely and the response is always prompt and gracious.

I simply couldn’t imagine a better host. I thank my luck (5) stars that I somehow discovered Jason and Charlottezweb.

Jason is amazing. My system was hacked and I was unable to log in to my own website. Within minutes of contacting him, he had resolved the issue and I was back up and running. Charlottezweb has hosted my website for 4 years and this responsiveness is the norm. I cannot recommend him highly enough.