In 2021, Charlottezweb celebrated its 20th anniversary of hosting websites.
If you’re curious about our history, please click here, otherwise, here’s the summary:
“Over twenty years ago, I started building websites and found myself moving from host to host to host trying to find the best place for my customers. Eventually I learned that the only way I could guarantee my customers the best service was to cut out all the middle-men and start my own company using premium servers and infrastructure.
And here we are 20+ years later: I still build sites (although not as often as I’d like due to time constraints). I pride myself on offering AMAZING hosting on high-end servers and a personalized response to every ticket/email.
Welcome to Charlottezweb!”
–Jason Saunders
Owner, Founder
Charlottezweb.com, LLC
Select your perfect hosting plan
Main Information
- Web Space
- Bandwidth
- Monthly Price
Special
- Web Space
- 250mb
- Bandwidth
- 5gb
- Databases
- 3
- Mailboxes
- 10
- Included Features
- -see below-
- Monthly Price
- $4.99
- Quarterly Price
- $14
- Annual Price
- $52
Starter
- Web Space
- 500mb
- Bandwidth
- 10gb
- Databases
- 5
- Mailboxes
- 25
- Included Features
- -see below-
- Monthly Price
- $7
- Quarterly Price
- $20
- Annual Price
- $75
Standard
- Web Space
- 750mb
- Bandwidth
- 15gb
- Databases
- 10
- Mailboxes
- 100
- Included Features
- -see below-
- Monthly Price
- $9
- Quarterly Price
- $25
- Annual Price
- $95
Advanced
- Web Space
- 1000mb
- Bandwidth
- 25gb
- Databases
- 15
- Mailboxes
- unlimited
- Included Features
- -see below-
- Monthly Price
- $11
- Quarterly Price
- $30
- Annual Price
- $115
Premium
- Web Space
- 2500mb
- Bandwidth
- 50gb
- Databases
- unlimited
- Mailboxes
- unlimited
- Included Features
- -see below-
- Monthly Price
- $15
- Quarterly Price
- $40
- Annual Price
- $155
Semi-Ded
- Web Space
- 25,000mb
- Bandwidth
- 300gb
- Databases
- unlimited
- Mailboxes
- unlimited
- Included Features
- -see below-
- Monthly Price
- $50
- Quarterly Price
- $140
- Annual Price
- $540
What’s Included With All Accounts?
cPanel control panel
cPanel has been the hosting industry leader for account management for over 20 years. cPanel provides a web-based interface where you can control all aspects of your account. Learn more here.
Free SSL Certificates
All accounts are automatically configured with free SSL certificates powered by cPanel. If you prefer a commercial certificate, please contact us. Learn more here.
Softaculous script installer
Softaculous allows you to easily install from over 150 free scripts/software with just a few clicks. No need to download, upload, configure, etc. Learn more here.
Cloud Backups
New in 2022: All accounts include Acronis Cloud Backup for user-friendly management directly within your cPanel. Learn more here.
Hosting FAQs
Why are you more expensive than other hosting companies?
Excellent question and we’re glad you asked! Charlottezweb doesn’t compete with wholesale hosts by design. We’re focused on providing high-end (non-oversold) servers and personalized support. Read about our approach.
Do you offer any guarantees?
Yes — We have a 30-day money-back guarantee on our hosting services. If you aren’t satisfied for any reason, we will refund your hosting purchase fully within 30 days. After 30 days, we will pro-rate a refund for any complete unused months.
Can I upgrade my account if needed?
Absolutely! We can upgrade your account at any time without any downtime. You can upgrade to a larger package level or we can add additional storage, transfer/bandwidth and more.
Will you help me with my website?
We will absolutely help you get started but this question depends upon what you’re looking to achieve. We will walk you through every step of getting your domain and hosting setup and will fully support any problems related to your hosting. We’re happy to help you install a site (such as WordPress) but if you’re looking for a complete website or development, you may want to contact us about our design services. We’re always happy to take a look and offer options.
Do you offer phone support?
This is a concern to some but we do not offer phone support unless we exhaust all other support options. What does this mean? Charlottezweb uses our Client Area ticketing system to report issues. We’re also happy to offer support via direct email. We’re very responsive to both of these channels. We find it very rare that we need to offer phone support but recognize that live support via phone may be a requirement for some customers.
Do you offer remote assistance?
In the rare case that you face an issue where you need direct support on your computer (such as setting up a mailbox, for example), Charlottezweb does have a remote control utility that we can utilize to establish a secure connection for troubleshooting if you’d like.
